Shipping & Delivery

Orders will be dispatched within 24 hours of placing your order. Our warehouse is based in Brisbane, Australia, so shipping times may vary depending on your location. Please note that all orders received after 12pm on a Friday and over the weekend are processed the following Monday.

 

SHIPPING METHODS: 

	Australia Post STANDARD SHIPPING (3-7 business days)	Australia Post EXPRESS SHIPPING  (1-3 business days)
0-$150	$10	$15
$150+	$10	$15
$250+	Free Shipping	Free Shipping

 

NEW ZEALAND

	EXPRESS SHIPPING DHL (1-7 business days)
0-$300	$20
$300+	Free shipping

 

ALL OTHER COUNTRIES 

 

	EXPRESS SHIPPING DHL (3-7 business days)
0-$700	$25
$700+	Free shipping

 

WE SHIP TO THE FOLLOWING COUNTRIES

(Australia), Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Hungary, Italy, Japan, Netherlands, Norway, Portugal, Ireland, Singapore, South Africa, South Korea, Sweden, Switzerland, United Arab Emirates, United Kingdom, United State of America.

For all other international countries please contact us as we can organise shipping at an extra cost.

PROCESSING TIMES

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 24 hours.

Orders placed on Friday or over the weekend will be shipped on the following Monday.

Please note, after a launch night, processing times may take 1-4 business days for the order to be shipped, due to an increased volume of orders.

PRE-ORDERS

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting customercare@playactivecollection.com

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

Please note, if you wish to return a pre-order item for an exchange or refund, you will have 7 days from the date received to request your return via our returns page link here: